A little preparation can help
Write down the questions you want to ask and keep notes of the answers. If anything is unclear, ask for it to be explained in plain language. Your circumstances determine the advice you need.
Common questions
Do I need to know whether I have a claim?
No. You can start by explaining what happened. Eligibility depends on your circumstances, the relevant state or territory and, for insurance claims, your policy. An initial enquiry does not commit you to proceeding.
What does “No Win No Fee” mean?
It describes a fee arrangement whose details must be set out in writing. Professional fees, expenses and other possible costs need to be explained separately. Read our fee guide and ask about the agreement for your matter.
Understand the fee arrangementWhat should I have ready?
For the first enquiry, just your name and a way to contact you. You do not need to upload medical records, identity documents or a detailed case history.
How long do I have to make a claim?
Time limits vary by claim, jurisdiction and circumstances. Ask promptly about the rules that apply to you. Sending an enquiry through this website does not lodge a claim or stop a time limit.
Can I speak with someone instead?
Yes. Call 1300 144 878, or request a callback and provide the best number to reach you.
What forms will I need?
The claim type and scheme determine the forms. Use current forms from the relevant insurer or authority and check where they must be lodged. Our website form is only an initial enquiry.
What if I was partly at fault?
Fault is treated differently across claim pathways. Do not assume it prevents every claim, or that it is irrelevant to every benefit. Seek advice on the facts and the applicable scheme.
What support might be available?
Treatment, rehabilitation, income effects and other losses may be relevant, subject to the scheme or law. Ask which benefits are being considered and what evidence they require.
Find information for your state
Queensland
For a Queensland motor accident enquiry, ask which insurer, forms and notification requirements apply, including any special process for an unidentified vehicle. For a work injury, your work arrangements and the connection to employment matter. Statutory compensation and common law claims have different requirements. Check the current process with the relevant authority.
New South Wales
For an accident in Sydney or elsewhere in NSW, the date and circumstances of the crash help identify the relevant CTP rules. Ask about reporting, documents, treatment and income support. A workplace injury follows a separate notification and claim process. Ask about review options and legal costs for the particular scheme; do not apply a general fee percentage.
Victoria
TAC provides information for people injured in transport accidents. Ask about eligibility, how to lodge and what evidence is needed. WorkSafe Victoria explains workplace injury claims and return-to-work processes. The availability of scheme benefits and the requirements for a damages claim are separate questions. Do not assume one deadline covers every step.
Western Australia
The Insurance Commission of Western Australia provides motor injury insurance information. Ask about crash reporting, the claim process and possible treatment support. WorkCover WA provides information about work injury compensation. Travel connected with work and overlapping claims need assessment; benefits and eligibility should not be assumed to be identical.
