Who we are and what we do
Australian Claim Helpline is an enquiry service, not a law practice. We take calls on 1300 144 878 and enquiries through this website from every state and territory, and we work from Suite 1A, Level 2, 802 Pacific Highway, Gordon NSW 2072, on Sydney’s upper North Shore.
The service exists because the first days after an injury are confusing. Three or four schemes might apply, each with its own insurer, forms and deadlines, and most people have never dealt with any of them. We publish plain-English guides to each claim type and injury type, a free two-minute claim check and a compensation calculator that shows an indicative range from published scales and which scheme, deadline and heads of claim appear to apply. Every guide cites the legislation or regulator page it relies on and shows the date it was last checked.
What happens after you enquire
- You tell us what happened, when and where, and how you have been affected. No documents are needed.
- A specialist calls you back within the hours allowed for marketing calls in Australia, confirms the basics and explains which scheme and deadline appear to apply.
- If legal help would be useful, and only with your consent, we pass your details to an independent lawyer or law practice, who contacts you directly.
- That practice assesses the claim and, if it takes the matter on, sends you a written costs agreement before any work starts. You can choose any other lawyer, or none.
Nothing is lodged and nobody is appointed until you agree. An enquiry does not lodge a claim, appoint a lawyer or pause a time limit; deadlines keep running until a claim is lodged with the right insurer or scheme.
Who provides legal services
Any legal service comes from the independent lawyer or practice you choose to engage, under a written costs agreement between you and them. Australian Claim Helpline does not act for you, does not give legal advice and does not decide whether you have a claim.
Before you sign anything, check the practitioner’s current practising certificate on the law society or legal services board register for their state, ask who will handle your matter day to day, and read the costs agreement in full. Our guide to questions to ask a personal injury lawyer lists what to look for. If a referral fee or other benefit is paid in connection with a referral, the practice must disclose it to you as the law requires, and it never obliges you to proceed.
What we are not
- We are not a law firm and we do not give legal advice.
- We do not lodge claims, appoint lawyers or pause time limits.
- We do not promise outcomes or amounts. The calculator shows an indicative range from published scales and the pathway that may apply, not a valuation.
- We do not make unsolicited calls. If someone calls claiming to be us and you did not enquire, hang up and call 1300 144 878; our scam warning explains the checks.
How to raise a concern
Email info@claimhelpline.com.au or call 1300 144 878 and say you want to make a complaint. We acknowledge it, tell you who is handling it and aim to respond within 30 days. Concerns about personal information can be taken to the Office of the Australian Information Commissioner, and concerns about calls to the Australian Communications and Media Authority. A complaint about a lawyer goes to that practice first and then to the legal profession regulator in their state. Our complaints procedure sets out each step.
Where we are
Suite 1A, Level 2, 802 Pacific Highway, Gordon NSW 2072, a short walk from Gordon railway station. Enquiries are handled by phone and online, so please call before visiting.
Contact details
- Phone: 1300 144 878
- Email: info@claimhelpline.com.au
- Online: start an enquiry, request a callback or the contact page
- Facebook: facebook.com/auclaimhelpline
Use these published details to verify any message that claims to come from us.
Frequently asked questions
Is Australian Claim Helpline a law firm?
No. It is a free enquiry service. Legal services come from the independent lawyer or practice you choose to engage under their own written costs agreement.
Does it cost anything to enquire?
No. Calling, requesting a callback, the claim check and the calculator are free. A lawyer’s fees are set out in their costs agreement before any work begins.
Do you cover every state?
Yes. The office is in Gordon NSW and enquiries come from every state and territory. The guides explain how the schemes differ.
Who will call me back?
One of our specialists, within the calling hours allowed in Australia. We say who we are, why we are calling and stop if you ask.
Do you receive a referral fee?
If a fee or benefit is paid in connection with a referral, the practice must disclose it to you as the law requires, and you are free to choose any lawyer or none. Ask the practice directly and check its costs agreement.
How do I complain?
Email info@claimhelpline.com.au or call 1300 144 878 and say you want to make a complaint. The complaints procedure page explains what happens next and the external bodies you can go to.
Check if you can claim in about two minutes.
Five quick questions, then a call from one of our specialists at a time that suits you. Free, private and no obligation.
Start the free claim checkGeneral information last updated 26 September 2026. It is not legal advice and may not reflect later changes to the law or a scheme. An enquiry does not lodge a claim or pause a time limit. Check your own position with a qualified adviser.
