Australian Claim helpline is bound by the National Privacy Principles (NPPs), to the protection of your privacy, and manage your personal information how we collect, use, disclose and otherwise manage personal information about you.
Collection of Info
We collect personal information about you to determine if we are able to assist you with your legal matter. We may monitor and record telephone calls for training and security purposes. When you become a client at Australian Claim helpline, we collect all information necessary to process your legal matter. We are required by law to keep this information for seven years once your case is closed.
For improving the Australian Claim helpline website we may collect certain information about visitors. Australian Claim helpline may make a record of the computers used to visit our site and logs the following information for statistical purposes:
IP address, date, and time, pages accessed, documents downloaded, the previous website visited, the type of browser used and the operating system your computer is using. This information is only used for the improvement of user experience.
Australian Claim helpline may place “cookies” on your computer to recognise your revisits to enable Australian Claim helpline to enhance your browsing experience. You may adjust your browser settings or use other means to prevent cookies from being placed on your computer.
Use of Info
Australian Claim helpline may disclose information to third parties when outsourcing services, such as data storage, bulk distribution and mailing, direct marketing, technology support services and obtaining expert help from consultants to improve our services.
We have contractual agreements with our service providers to protect your information up to the same standards as if we stored the information ourselves and to prevent them using the information we provide for any purposes than our own.
We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored. We strive to protect your personal information from misuse, loss, and unauthorised access; however we cannot guarantee security.