A clearer path after an injury at work.
Work-related injuries can arise from a single incident or develop over time. Workers compensation, an employment dispute and a claim for damages are different matters. The applicable scheme, your work arrangements and the connection between work and injury need individual consideration.
Useful information to keep
Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.
- Your incident report and the date you notified your employer.
- Medical certificates and details of treatment or work restrictions.
- Employment details, payslips and correspondence from your employer or insurer.
What to consider
Report the injury to your employer promptly and keep a record of the notification. In NSW, IRO explains the reporting and claim process. Other states and Commonwealth employment can involve different schemes. Unsafe conditions or someone else’s negligence are not a universal prerequisite for workers compensation.
Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.
Your next step, at your pace
Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.
Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.
Make an enquiryQuestions about workplace injury claims
What if the injury developed gradually?
Explain when symptoms began, the tasks you were doing and when you first sought treatment. A gradual injury needs assessment under the applicable scheme.
What if I am a contractor?
The label in a contract does not, by itself, answer every coverage question. Have your work arrangements and the scheme’s worker definition assessed.
Can I ask about an insurer’s decision?
Keep the written decision and the date you received it. Ask promptly about the available review process and any deadline.
General information only. Individual circumstances and the applicable rules need assessment.
