A clearer path after injury.
Request a callback Let’s talk 1300 144 878
Australian Claim Helpline we are here to help
AUSTRALIAN CLAIM HELPLINE

A little clarity.
A way forward.

An injury can leave you with a lot of questions.
We’re here to help you understand your claim options and take the next step with confidence.

Start your enquiry Let us call you

Start with a conversation. Decide at your own pace.

↓ Explore how we can help
Illustrative scene of a construction worker recovering at home with his arm in a sling
A clearer path, one step at a time.
You don’t have to
navigate this alone.We are here to help.
It starts with listeningYour situation, in your own words.
Make sense of your optionsUseful information, in plain English.
Take the next step with careShare only what’s needed to begin.
COMPENSATION CALCULATOR

How much could your claim be worth?

Answer a few questions about your injury and get an instant, indicative estimate for Australia. Free, private and under two minutes.

Try the compensation calculator
HOW WE CAN HELP YOU

Whatever brought you here,
let’s find a way forward.

Find information that fits your situation.
Not sure where to start? That’s okay.

View all claim types
Illustrative scene of an injured man speaking with someone who listens attentively

Room to breathe.
A place to begin.

Illustrative scene.
PEOPLE FIRST. ALWAYS.

You’re a person.
Not a claim number.

When life takes an unexpected turn, even the first step can feel overwhelming. You can start here with a question, a little information, or a conversation.

01

Start where you are

No complicated paperwork to begin. Just a few contact details and a way to reach you.

02

Understand before you decide

Explore the process, the questions to ask and what to consider about costs.

03

Your next step is your choice

Making an enquiry doesn’t commit you to proceeding with a claim.

Get to know Australian Claim Helpline
A SIMPLE PLACE TO START

One conversation.
A clearer next step.

Understand the claim process
01

Tell us what’s on your mind

Call, request a callback or start an enquiry online. Choose what feels right for you.

02

Make sense of your situation

Start with the circumstances. Your claim type, location and available information all matter.

03

Explore what comes next

Understand the next steps and any proposed arrangements before deciding to proceed.

CLARITY ABOUT COSTS

No Win No Fee.
Know what it means for you.

Peace of mind starts with understanding the details. Learn what to ask about professional fees, expenses and the written agreement for your matter.

Understand No Win No Fee Terms depend on the arrangement. Outcomes are not guaranteed.
A LITTLE MORE CLARITY

Questions are
a good place to start.

You don’t need to have it all figured out.

More questions, answered
Do I need to know whether I have a claim?

No. You can start by explaining what happened. Eligibility depends on your circumstances, the relevant state or territory and, for insurance claims, your policy. An initial enquiry does not commit you to proceeding.

What does “No Win No Fee” mean?

It describes a fee arrangement whose details must be set out in writing. Professional fees, expenses and other possible costs need to be explained separately. Read our fee guide and ask about the agreement for your matter.

Understand the fee arrangement
What should I have ready?

For the first enquiry, just your name and a way to contact you. You do not need to upload medical records, identity documents or a detailed case history.

How long do I have to make a claim?

Time limits vary by claim, jurisdiction and circumstances. Ask promptly about the rules that apply to you. Sending an enquiry through this website does not lodge a claim or stop a time limit.

Can I speak with someone instead?

Yes. Call 1300 144 878, or request a callback and provide the best number to reach you.

What forms will I need?

The claim type and scheme determine the forms. Use current forms from the relevant insurer or authority and check where they must be lodged. Our website form is only an initial enquiry.

What if I was partly at fault?

Fault is treated differently across claim pathways. Do not assume it prevents every claim, or that it is irrelevant to every benefit. Seek advice on the facts and the applicable scheme.

What support might be available?

Treatment, rehabilitation, income effects and other losses may be relevant, subject to the scheme or law. Ask which benefits are being considered and what evidence they require.

WHEN YOU’RE READY

Let’s find your
next step.

You don’t need all the answers to start a conversation.

Start your enquiry 1300 144 878Or let us call you

A note on your security. We do not make unsolicited calls. If someone unexpectedly contacts you claiming to be us, please verify their identity.

Read our scam warning