Practical next steps after a fall.
Falls may involve spills, uneven surfaces, stairs, lighting or obstacles. The presence of a hazard and an injury do not by themselves establish a claim. The assessment considers who was responsible and the precautions taken in the circumstances.
Useful information to keep
Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.
- Photos of the surface, obstacle or conditions, only if it is safe to take them.
- The exact location, incident time and who you reported it to.
- Witness details, medical records, footwear information and any related receipts.
What to consider
A fall at work may follow a workers compensation pathway; one at a business or other premises may raise public liability questions. Do not put yourself at risk to collect evidence. Seek appropriate medical care and ask about the relevant claim process.
Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.
Your next step, at your pace
Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.
Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.
Make an enquiryQuestions about slip & trip claims
Should I report the fall to the premises?
If possible, record the incident with the occupier or manager and keep a copy or reference. Seek individual advice about any formal notice requirement.
What if the area was cleaned afterwards?
Record what you remember and retain existing photos or witness details. Ask promptly whether incident or CCTV records can be preserved.
General information only. Individual circumstances and the applicable rules need assessment.
