Finding your footing after an accident.
Public liability enquiries can involve public places and private premises. Relevant questions include who controlled the location, the nature of the hazard, what precautions were reasonable and how the injury occurred. An accident happening on someone else’s property does not automatically establish liability.
Useful information to keep
Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.
- The exact location, date and a description of the hazard.
- Photos taken safely, witness details and any incident report.
- Treatment details, receipts and records of the impact on your work or activities.
What to consider
Responsibility and available compensation depend on the facts and local law. Public authorities, recreational activities and workplace incidents can raise different issues. Preserve available evidence and ask promptly about notice requirements and time limits.
Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.
Your next step, at your pace
Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.
Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.
Make an enquiryQuestions about public liability claims
Does it have to happen in a public place?
No. The phrase can also cover certain accidents on private or commercial premises. The circumstances and responsibility still need assessment.
What if there were no witnesses?
Keep the information you do have, including photos, reports and medical records. A lack of witnesses does not determine the answer by itself.
Are slips and trips included?
They can be. Our slips and trips guide explains the location and hazard records that may be useful.
General information only. Individual circumstances and the applicable rules need assessment.
