Understand who you are dealing with
Confirm the identity and role of a service or professional before sharing private information. Ask who would act for you and whether a separate agreement is required.
Take time to understand an agreement
Ask for the scope, costs, risks and alternatives in writing. If you are unsure, seek independent advice before signing. Keep a copy of anything you agree to.
Keep track of decisions
Retain correspondence and the dates it was received. An insurer’s decision may have a review process with a time limit. Ask promptly about available options.
Protect your personal information
Only share the information needed, through an appropriate method. You can ask why it is required and who will receive it. Verify unexpected contact using independently published details.
FURTHER INFORMATIONLegal Aid NSW dealing with your lawyer ↗
