UNDERSTAND YOUR OPTIONS

Making space for recovery and support.

The effects of a brain injury can vary and may involve thinking, memory, behaviour or physical function. The website cannot diagnose an injury. Treating clinicians and appropriate specialists can document the injury and its effects; legal assessment considers the event and available claim pathway.

Useful information to keep

Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.

  • Hospital records, specialist reports and rehabilitation plans already held.
  • The accident details and any insurer or employer correspondence.
  • A record of help with appointments, daily tasks and changes to work or study.

What to consider

A support person may help organise information, but authority and consent are needed before someone discusses another person’s private records. Explain communication needs when arranging contact. Future care requirements need professional assessment rather than assumptions.

Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.

Your next step, at your pace

Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.

Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.

Make an enquiry

Questions about brain injury compensation claims

Can a family member help with an enquiry?

They can help arrange contact. Explain your relationship and discuss consent or authority before sharing personal medical information.

Is every head injury a brain injury?

No. A head injury may involve structures other than the brain. The diagnosis and medical records help distinguish the two.

FURTHER INFORMATIONHealthdirect accidents and injuries ↗

General information only. Individual circumstances and the applicable rules need assessment.