There is no single timeframe
A straightforward insurance assessment and a disputed injury claim can follow very different timelines. Medical evidence, rehabilitation, the insurer’s response and legal issues all influence progress.
Recovery and evidence
Some questions about longer-term effects cannot be answered immediately. Ask why a report is needed, who is arranging it and how it affects the next decision. Continue appropriate treatment while the process develops.
Delays and updates
Keep copies of requests and responses. Ask what is outstanding, who needs to act and when you should check in. If a decision has been made, record when you received it and ask about review deadlines.
Time limits are separate
The time needed to resolve a claim is different from the deadline to notify, lodge or challenge it. Seek advice promptly about those requirements. An enquiry through this website does not protect a deadline.
