Understanding concerns about medical care.
Concerns may relate to diagnosis, treatment, surgery, medication or follow-up care. An unexpected outcome or dissatisfaction with care does not, on its own, establish negligence. A legal assessment examines the relevant standard of care, what happened and whether it caused compensable harm.
Useful information to keep
Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.
- A timeline of appointments, treatment and when your concerns arose.
- The names of providers and copies of records you already hold.
- Details of additional treatment, expenses and the effects on everyday life.
What to consider
Independent medical evidence may be needed. A healthcare complaint and a compensation claim serve different purposes and may follow different processes. Ask a suitably qualified lawyer about the state or territory rules, evidence and time limits before deciding how to proceed.
Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.
Your next step, at your pace
Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.
Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.
Make an enquiryQuestions about medical negligence claims
Does a poor outcome mean I have a claim?
No. A poor outcome alone is not enough. The care, the harm and the legal requirements need careful individual assessment.
Should I send my medical records with the first enquiry?
No. Please start with your contact details. Discuss any need for medical records and a suitable secure transfer method later.
Can I make a complaint about the care?
You may wish to raise concerns with the provider or the relevant health complaints body. Ask how that process differs from seeking compensation.
General information only. Individual circumstances and the applicable rules need assessment.
