An injury is a starting point, not a decision
If you have had an accident that caused injuries and losses, you may wish to explore a claim. An injury alone does not establish eligibility. Where and when it happened, the type of claim, evidence and applicable law or policy all matter.
Understand the possible pathway
A road accident may involve a motor accident insurance scheme. An injury connected with work may involve workers compensation. An injury at a property may raise public liability questions. TPD claims depend on insurance terms and do not share a universal negligence requirement.
Start with what you know
Make a note of when and where the event happened, the treatment you received and whether an employer or insurer has been notified. You can enquire before gathering every record. Keep medical care and reporting requirements in mind.
What happens next?
Use the claim enquiry form or call 1300 144 878 to discuss the next step. Any legal assessment, representation or fee arrangement needs to be explained and agreed separately. An enquiry is not a lodged claim.
Common questions
Do I need to know whether I have a claim?
No. You can start by explaining what happened. Eligibility depends on your circumstances, the relevant state or territory and, for insurance claims, your policy. An initial enquiry does not commit you to proceeding.
