Begin with the right scheme
The available support depends on whether your enquiry concerns an accident, a work-related injury, a liability claim or insurance. These pathways have different requirements; one set of rules does not fit every injury.
Costs, income and support
Medical expenses, income effects and practical support may be relevant to an assessment. Keep receipts and a record of changes. Whether a particular item is recoverable needs individual advice.
Other payments and insurance
Tell your adviser about relevant insurance, benefits or other claims. Overlapping payments may require careful consideration. Do not assume that receiving one payment settles all other questions.
Ask for a clear explanation
Request the reasons for any assessment, the evidence relied on and the next step. You should understand the difference between an initial view and a formal decision.
