UNDERSTAND YOUR OPTIONS

Support after a motor vehicle accident.

Motor vehicle injury claims are different from claims for damage to a car. The appropriate pathway depends on where and when the accident happened, the people involved and the relevant insurance scheme. Drivers, passengers, cyclists and pedestrians may have different questions to work through.

Useful information to keep

Start with what you already have. These records may help a later discussion; you don’t need to upload them to make an initial enquiry.

  • The date and location of the accident, vehicle registration and any police event number.
  • Photos, witness contact details and correspondence from an insurer.
  • Treatment records, receipts and records of time away from work.

What to consider

In NSW, SIRA provides information on CTP claims, treatment and care, income support and other benefits. The rules in other states and territories differ. A work-related road accident can also raise workers compensation questions. Get advice about the applicable notifications and time limits without waiting for every document.

Ask about time limits promptly. Requirements vary. An enquiry through this website does not lodge a claim or pause a deadline.

Your next step, at your pace

Contact Australian Claim Helpline on 1300 144 878 or leave a few details online. Explain the type of enquiry and any correspondence or deadline you have received. A more detailed assessment and any professional engagement are separate steps.

Before agreeing to a service, ask who will act, what they will do and how costs are handled. Our No Win No Fee guide explains questions to ask about fee arrangements.

Make an enquiry

Questions about car accident claims

Is this for vehicle repairs?

This page concerns personal injuries after a motor accident. Vehicle repair and property damage disputes follow a separate process.

Can I enquire as a passenger or pedestrian?

Yes. Explain your role in the accident when you speak to someone. Eligibility and benefits still depend on the circumstances and the relevant scheme.

Do I need to know the insurer first?

You can make an initial enquiry without knowing every detail. Keep the information you have; the relevant scheme can help identify the next step.

FURTHER INFORMATIONSIRA motor crash information ↗

General information only. Individual circumstances and the applicable rules need assessment.