Relevant experience
Ask a prospective lawyer about their experience with your type of claim and the relevant state or territory. A general title does not explain who will carry out the work or how the matter will be managed.
Clear responsibility
Confirm the name of the law practice, the person handling the matter and the scope of the engagement. Request an explanation of any referral arrangement before agreeing to it.
Communication that works for you
Discuss your preferred contact method, accessibility needs and how you will receive updates. Ask who to contact when something changes or you receive correspondence.
Costs and independent checks
Read the costs agreement and check practising information through the relevant professional register. Australian Claim Helpline’s enquiry form starts a conversation; it does not itself appoint a solicitor.
For Sydney and NSW enquiries
If your accident occurred in Sydney or elsewhere in NSW, ask about experience with the relevant NSW claim process. The published contact address is in Gordon, NSW; contact Australian Claim Helpline before arranging a visit. Information about other places does not imply an office there.
