The story and the evidence
An account of what happened is the starting point. Reports, witness information and medical records can help test and explain that account. Keep original documents and distinguish what you saw from what someone told you.
The right legal questions
The assessment identifies the relevant scheme or law and any issues that need more evidence. An insurer’s liability assessment, a medical diagnosis and a legal opinion answer different questions.
The impact of the injury
Work, expenses and support needs may be documented over time. Accurate records help explain changes without relying on memory alone. Keep information factual and avoid guessing future outcomes.
Decisions along the way
You may need to consider advice, further evidence or an offer. Ask what a decision would mean, whether there are alternatives and which deadlines apply before responding.
